Refund & Cancellation Policy
At COOLSURE INDIA, customer satisfaction is our top priority. We aim to deliver the highest quality AC repair, installation, and maintenance services across Mumbai. This Refund & Cancellation Policy outlines the conditions under which service bookings, cancellations, and refunds are accepted.
1. Service Booking:
- Customers can book services through our website, helpline, WhatsApp, or official email.
- Once a service request is placed, our team will confirm the appointment via phone, email, or SMS.
- Bookings are scheduled based on technician availability, location, and workload.
- Service charges and estimates are shared transparently before the commencement of work.
2. Cancellation Policy:
We understand that plans can change, and we try to accommodate such situations fairly.
a. Customer-Initiated Cancellations
- You may cancel or reschedule your service at least 3 hours prior to the scheduled appointment without any charge.
- Cancellations made after technician dispatch or arrival may incur a nominal visit fee to cover travel and inspection costs.
- For prepaid online bookings, cancellation before dispatch will receive a full refund (minus payment gateway charges, if any).
b. COOLSURE INDIA-Initiated Cancellations:
We reserve the right to cancel or reschedule appointments in cases of:
- Extreme weather conditions
- Technical emergencies or equipment unavailability
- Unreachable service location or incorrect address
- Safety concerns or non-compliance with site conditions
In such cases, the customer will be notified promptly, and any prepaid amount will be refunded in full.
3. Refund Policy:
Refunds are processed only under the following conditions:
- Service was not delivered due to cancellation from our end.
- Customer canceled before technician dispatch and requested refund.
- Duplicate payment made for the same booking.
- Refund request raised within 48 hours of the original transaction.
Refunds are not applicable for:
- Completed and accepted services.
- Spare parts or consumables used during the job.
- Service delays caused by factors beyond our control (traffic, weather, building restrictions, etc.).
- Fault recurrence due to external issues like voltage fluctuation, water leakage, or misuse after service.
4. Refund Processing Timeline:
- Approved refunds will be processed within 7–10 business days via the original mode of payment.
- If the refund is delayed due to a payment gateway or bank issue, we will assist you in tracking the transaction until completion.
- For cash payments, refunds (if applicable) will be issued through bank transfer or UPI after verification.
5. No-Show or Missed Appointments:
If a technician arrives at your location and you are unavailable or unreachable:
- The visit will be marked as “No Show”, and a visit charge may apply.
- Re-booking will require a fresh appointment and may include additional charges based on availability.
6. AMC (Annual Maintenance Contract) Refunds:
- AMC plans are non-transferable and non-refundable once activated.
- In case of early termination by COOLSURE INDIA (e.g., relocation, non-serviceable area), a prorated refund may be issued for the remaining period.
- Customers are advised to review AMC terms and pricing carefully before purchase.
7. Quality Guarantee:
- All services come with a limited workmanship guarantee (as mentioned on your invoice).
- If the same issue reoccurs within the guarantee period, our technician will revisit free of charge.
- The guarantee does not apply if the AC is tampered with, relocated, or repaired by another service provider post-visit.
11. Contact Information
If you have any questions regarding this Disclaimer or our policies, please contact us:
📍 COOLSURE INDIA
Ganesh Nagar Welfare Society, Galli 9, Marve Link Road, Ekta Nagar Kandivali (West), Mumbai, Maharashtra, 400067.
📞 24/7 Helpline: +91-9137702822
🌐 Website: www.coolsureindia.com
