Data Policy

At COOLSURE INDIA, we value your trust and are committed to protecting your personal data. This Data Policy explains how we collect, process, store, and protect customer and visitor information shared with us through our website www.coolsureindia.com or during the use of our services.

By using our website or availing our services, you agree to the practices outlined below.

1. Purpose of Data Collection:
We collect customer data solely for:

• Providing and improving AC repair, installation, and maintenance services
• Scheduling service appointments and customer support
• Sending service updates, confirmations, and invoices
• Ensuring service quality and technical improvements
• Legal, tax, and compliance requirements

We collect only the minimum necessary data required to deliver a high-quality, secure service experience.

2. Types of Data Collected: a. Personal Data
When you book a service or contact us, we may collect:

• Full Name
• Email Address
• Phone Number
• Residential or Office Address
• AC Model / Type / Problem Description
• Payment Details (for online transactions only)

b. Technical Data
When you visit our website, our system automatically collects:

• IP Address and Device Type
• Browser and Operating System Details
• Referring URLs and Clickstream Data
• Date and Time of Visit
• Cookies and Analytics Data (via Google Analytics or similar tools)

3. Use of Data:
Your information is used strictly for:

• Service booking, coordination, and communication
• Generating invoices and customer support records
• Sending confirmations, feedback requests, or service reminders
• Analyzing website usage to improve functionality and user experience
• Fulfilling legal or contractual obligations

We do not sell, trade, or rent customer data under any circumstances.

4. Data Storage and Security:
We implement strong encryption, SSL protocols, and access controls to protect customer data. All data is stored on secure servers with limited access and periodic backups.

To prevent unauthorized access or disclosure, we have adopted:

• Role-based user authentication
• Encrypted communication channels
• Regular system audits and malware scans
• Secure data disposal and retention policies

However, no online platform can guarantee absolute security. Users are encouraged to exercise caution when sharing information digitally.

5. Data Retention:
We retain personal data only for as long as necessary to:

• Fulfill the purpose for which it was collected
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

Once data is no longer required, it is securely deleted or anonymized from our records.

6. Data Sharing and Disclosure:
We may share limited data with:

• Authorized technicians and service partners for fulfilling your booking
• Payment gateway providers for secure transaction processing
• Legal authorities when required under applicable law

All third parties are contractually bound to maintain data confidentiality and security.

7. Cookies and Web Analytics:
Our website uses cookies to improve navigation, remember preferences, and measure performance. You may disable cookies through your browser settings, but this may limit certain website functionalities.

We may also use third-party analytics tools (like Google Analytics) to collect non-personal data about user interactions for website improvement.

8. Data Rights (Your Control):
You have full control over your data. You can:

• Request a copy of your stored data
• Correct inaccurate or outdated information
• Opt-out of promotional messages
• Request deletion of your personal data (subject to legal obligations)

To exercise these rights, contact us at info@coolsureindia.com

9. International Data Transfer:
Although we primarily operate within India, data stored on cloud servers may be located outside India. We ensure that such transfers comply with data protection standards equivalent to Indian IT laws and GDPR requirements.

10. Consent and Withdrawal:
By providing your information, you consent to data collection and processing as outlined in this policy. You may withdraw your consent anytime by emailing us at info@coolsureindia.com.

However, this may limit our ability to deliver certain services.

11. Data Breach Policy:
In the unlikely event of a data breach, COOLSURE INDIA will:

• Immediately assess the impact and cause
• Notify affected customers within a reasonable timeframe
• Take corrective measures to secure affected systems
• Cooperate with legal authorities as required

12. Policy Updates:
We may update this Data Policy periodically.
Changes will be posted on this page with an updated "Last Revised" date.
Your continued use of our website or services implies acceptance of the revised policy.
13. Contact Us:
For questions, concerns, or requests related to your data privacy, please contact:

📍 COOLSURE INDIA
Ganesh Nagar Welfare Society, Galli 9, Marve Link Road, Ekta Nagar Kandivali (West), Mumbai, Maharashtra, 400067.
📞 24/7 Helpline: +91-9137702822
🌐 Website: www.coolsureindia.com