Privacy Policy

COOLSURE INDIA (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website www.coolsureindia.com or while availing our services.

This Privacy Policy describes how we collect, use, disclose, and safeguard your data. By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect
We collect personal and non-personal information to provide, improve, and personalize our services.
a. Personal Information
When you contact us or book a service, we may collect:

• Full name
• Mobile number
• Email address
• Service address/location
• AC type and issue details
• Payment information (where applicable)

b. Non-Personal Information
We may also collect:

• Browser type and device information
• IP address and location data
• Pages visited on our website
• Date, time, and duration of website usage

2. How We Use Your Information
We use collected information to:

• Process and manage your service bookings or repair requests
• Communicate confirmations, reminders, and updates
• Improve our website’s performance, content, and user experience
• Send promotional offers, discounts, and service updates (only with consent)
• Maintain safety, quality, and compliance standards
• Respond to customer queries and feedback

Your data helps us provide fast, reliable, and personalized service experiences.

3. Data Sharing and Disclosure
We respect your privacy - we do not sell, rent, or trade your data.
We may share your information only with:

• Authorized technicians or partners for completing your service request
• Payment gateways or financial institutions for transaction processing
• Legal authorities if required by law, court order, or government request

All third parties are bound by confidentiality and data-security obligations.

4. Cookies and Tracking Technologies
Our website may use cookies and tracking tools to improve browsing experience. Cookies help us:

• Remember your preferences
• Analyze website traffic
• Deliver relevant content and ads

You can disable cookies anytime in your browser settings, though some parts of the site may not function properly as a result.

5. Data Retention
We retain your information only as long as necessary to:

• Fulfill the purpose it was collected for
• Comply with legal or tax obligations
• Resolve disputes or enforce agreements

When no longer required, your data is securely deleted or anonymized.

6. Data Security
We implement industry-standard security measures - encryption, firewalls, and secure servers - to protect your data from unauthorized access, alteration, or disclosure. However, please note that no online transmission is 100% secure, and users share data at their own discretion.

7. Third-Party Links
Our website may include links to third-party sites (e.g., payment portals, social media).
We are not responsible for their privacy practices or content. Please review their respective privacy policies before sharing information.

8. Your Rights and Choices
You have the right to:

• Request access to the data we hold about you
• Correct inaccurate or outdated information
• Opt-out of promotional communications
• Request deletion of your personal data (subject to legal obligations)

To exercise these rights, contact us at info@coolsureindia.com

9. Children’s Privacy
Our website and services are not directed toward children under 16 years of age. We do not knowingly collect or store data from minors. If you believe a child has provided us information, please contact us for immediate deletion.

10. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with an updated "Last Revised" date. We encourage users to review this page regularly for any updates.

11. Contact Us
If you have questions or concerns regarding this Privacy Policy, or wish to modify or delete your information, please contact us:

📍 COOLSURE INDIA
Ganesh Nagar Welfare Society, Galli 9, Marve Link Road, Ekta Nagar Kandivali (West), Mumbai, Maharashtra, 400067.
📞 24/7 Helpline: +91-9137702822
🌐 Website: www.coolsureindia.com